Mission and values

Across three centuries, Providence, St. Joseph’s and St. Michael’s have been committed to fulfilling our mission in a way that reflects and maintains a tradition of compassionate quality care. In carrying out our mission, we draw on our core values – the principles that shape everything we do and guide our decisions. Last June, we began a process of active engagement with staff, physicians, volunteers, learners, patients and residents to help articulate a new mission statement and set of values for Unity Health Toronto. Thank you to everyone who participated in our engagement activities – your input was invaluable and we appreciated your passion for this work.

Through your feedback and input, we have developed a new mission statement and set of five values for Unity Health Toronto as we move into the future as one organization. Our mission describes our core role, who we serve and for what purpose. It’s why we are here. Our core values guide the actions of employees, physicians, volunteers and learners in our goal of providing care to everyone with respect, compassion and dignity. These values influence health care decision-making and policies, and are reflected in our interactions with each other.

This month, we will be unveiling one of our new values each week, culminating in a big reveal of the mission statement and the full set of values at the CEO Town Halls during the last week of April. Along with our values, we’re introducing some suggested behaviours that will help staff, physicians, volunteers and learners better understand how it looks to live these values on a day-to-day basis.

Drum roll…

The value of Excellence was introduced across Unity Health Toronto on April 15. We articulate the meaning of this value as striving to achieve the best care and quality through innovation and continuous improvement.

From our research labs to the bedside and across every other department and program, our staff, physicians, and learners are some of the brightest minds in health care today. Together, we are changing the future of care through a rigorous approach to innovation and quality improvement. We asked Mark Kinach, a telemedicine application and technology specialist in the Education portfolio, to share some of the ways in which he intends to live this value in his work. Watch this short video to learn more.

Photo collage of Unity Health Toronto staff

 

 

 

The value of Compassion was introduced across Unity Health Toronto on April 8. We articulate the meaning of this value as enabling health and healing by understanding each person’s needs and by providing care with kindness and sensitivity.

We see compassion across all of our sites – on every unit and in every department, staff, physicians, learners and volunteers offer compassion to each other and to those in our care, and it’s been a hallmark of our organization over three centuries.

Today, we’re asking our team members to renew their commitment to this value and we enlisted the help of Dr. Dilip Mehta, a physician in St. Joseph’s Neonatal Intensive Care Unit, to share with us some of the ways in which he intends to live this value in his work. Watch this short video to learn more about the behaviours Dr. Mehta will demonstrate to express his commitment to compassionate care.


Our first value, introduced to Unity Health Toronto on April 1, is the value of Human Dignity. We articulate the meaning of this value as affirming that every person has sacred value and is worthy of respect.

We enlisted the help of Miguel Acevedo, a nurse in Providence Healthcare’s Palliative Care program, to share with us some of the ways in which he intends to live this value in his work. We invite you to watch this short video to learn more about how our values will shape our future and the behaviours Miguel will demonstrate to express his commitment to Human Dignity.